Refund & Return Policy
Welcome to Edward Computer Antivirus Reseller LLC (edwardcomputerantivirusreseller.com). We operate as an independent online retailer specializing in genuine software licenses. Because our products are digital assets delivered instantly, all sales are final and non-refundable once the activation key is delivered electronically.
1. Conditions for Store Resolution
Replacement keys or store resolution will be actively evaluated and considered under the following specific circumstances:
- Delivery Failures: The digital product key was not successfully transmitted to your provided email address.
- Incorrect Product Delivery: The delivered license key does not match the item description listed on your purchase receipt.
- Invalid Licensing: The provided license key is verified as non-functional at the time of electronic delivery.
- Billing Errors: Duplicate charges or clear transactional errors occurring during checkout.
2. Policy Exclusions
Refunds or key replacements cannot be issued for:
- Change of mind after checkout completion.
- Operating system incompatibility or device issues.
- Incorrect product variants or device quantities selected during the checkout process.
3. Processing Approved Refunds
Once an exception is reviewed and approved by our billing desk, refunds are automatically processed back to the original payment method within 5–10 business days.
4. How to Submit a Claim
To file a formal inquiry regarding an order issue, contact our billing desk directly with your Order ID and copy of your purchase receipt through either channel:
- Customer Service Email: admin@edwardcomputerantivirusreseller.com
- Live Chat: Available via our website storefront for instant sales and billing queries
5. Corporate Details
- Company Name: Edward Computer Antivirus Reseller LLC
- Business Registered Office: 18 Woodmere Drive, Milton, MA 02186
- Website URL: edwardcomputerantivirusreseller.com